We appreciate you pre-registering for classes. Classes are open for reservations 14 days in advance. Cancellations for reserved classes must be made one hour before the start time. If you do not cancel your reservation within one hour or fail to show for class, this will be considered a "no show/late cancel". Unlimited membership holders (monthly and annual) will incur a $5 fee. If you purchased a single class or are on a class package, one class will be deducted from that package as if you attended.
Late arrivals are not allowed into class 5 minutes after the scheduled class time. Clients must arrive 5 minutes before class to secure their reserved space otherwise spaces will be given to wait-listed clients.
Monthly unlimited members may suspend their account 2x per year for a minimum of 2 weeks per suspension. Accounts can be suspended for a maximum of 4 weeks per 12-month period or longer for injuries and pregnancies.
A suspension request must be received a minimum of 7 days prior to the suspension start date. Suspension requests are NOT accepted over the phone or in-studio. Intro Month and class package memberships are not eligible for suspensions.
To request a suspension, please email email@example.com
Monthly unlimited membership cancellations require a minimum of 30 days notice prior to the next billing cycle. Cancellations are accepted after the 3 month commitment period has been fulfilled. Requests are NOT accepted over the phone or in-studio.
To cancel your membership, please complete this cancellation request form.
Please arrive on time. First time clients please arrive at least 10 minutes ahead to allow for paperwork and to get acquainted with the studio. We ask that you respect your instructors as well as others in class, please leave your phone outside of the studio. Stretching at the end of class is just as important as the rest of class, please do not leave early as it’s a distraction to others. If there is a circumstance that needs to be attended to please let your instructor know ahead of time. *Socks are required in the studio at all times for safety and hygiene purposes. Grip socks are highly recommended to prevent your feet from sliding, which are available for purchase at the front desk.
Refunds are issued for class purchases or memberships within 7 days of purchase. Class packs and memberships are non-transferable and cannot be shared. Account credit issued for workshops or registered classes cancelled up to 24 hours prior to start of class. Retail purchases can be returned or exchanged within 7 days for unworn apparel with tags in original condition. Water bottle and grip sock sales are final.